| Platinum
Service in a Gold-Plated World
Dave
Beson, CRS, GRI
Dave Beson Seminars
How
can today's management and sales force work as a team to offer service
as remarkable as Ritz-Carlton, Nordstroms, or Hertz? Hertz quit
advertising they were #1 and started advertising that other rentals
were not exactly Hertz. Is the difference worth it? You bet!
This
program shows you how to:
- Create
a performance that's equal in reality to expectations.
- Eliminate
complaints and nagging questions.
- Get people
to rave about your service and you!
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